📱 Step-by-step guide to connect your Tuya-compatible smart devices (switches, plugs, bulbs, IR blasters, etc.) to the Tuya Smart or Smart Life app and link them with Google Home or Amazon Alexa for voice control.

⚡ Part 1 — Connect Your Device to the Tuya Smart App:

📥 Install the app
Open Google Play Store or Apple App Store, search for Tuya Smart or Smart Life, install and open the app.

👤 Create or log into your account
Tap Sign Up (new users) or Log In. Register with your email or phone number, set a secure password, and verify the account using the code sent to your email/phone.

📶 Enable phone permissions
Make sure your phone has: Wi-Fi (2.4GHz), Bluetooth, and Location enabled — these are required on most phones for device discovery.

🔄 Put the device in pairing mode
Plug in your device and wait for the LED indicator to flash rapidly (pairing mode). If it does not blink, press and hold the device's reset button for 5–10 seconds until the LED starts blinking.

➕ Add the device in the Tuya App
In the app tap the + icon (top-right) → Add Device. Use Auto Scan or choose the category (e.g., Electrical → Wi-Fi Switch). The app will search and list nearby devices. Select your device and proceed.

🌐 Connect to Wi-Fi
Select your home Wi-Fi network (ensure it is a 2.4GHz network), enter the Wi-Fi password, and tap Next. The app will connect and show a confirmation when the device is added successfully.

🏷️ Name the device
Assign a recognizable name such as "Bedroom Light" or "Geyser Switch" and tap Done.

💡 Note: Most Tuya-compatible devices only support 2.4GHz Wi-Fi. If your phone shows both 2.4GHz and 5GHz as the same SSID, temporarily disable 5GHz on your router or create a separate 2.4GHz network.

🌎 Part 2 — Link Tuya App with Alexa or Google Home:

🗣️ A. Link with Amazon Alexa
📥 Install the Alexa app
Download the Amazon Alexa app (Play Store / App Store) and sign in to your Amazon account.

🔑 Enable the Tuya Smart skill
Open Alexa → Menu → Skills & Games. Search for Tuya Smart or Smart Life, then tap Enable. Log in with your Tuya account credentials and authorize access.

🔍 Discover devices
After successful linking, Alexa will automatically discover devices or you can go to Devices → + → Add Device → Other → Discover Devices. Your Tuya devices will appear and be usable by Alexa voice commands.

🎯 B. Link with Google Home
📥 Install the Google Home app
Download Google Home (Play Store / App Store) and sign in with your Google account.

🔗 Link Tuya / Smart Life
Open Google Home → Tap + (Add) → Set up device → Works with Google. Search for Tuya Smart or Smart Life, select it, then log in with your Tuya credentials and authorize access.

🏠 Assign devices to rooms
Google Home will list your devices after linking. Assign each device to a room (e.g., Living Room, Bedroom) to

At Walton Market, we stand by the quality of every smart product we sell. That’s why all our products come with a 1-Year Limited Warranty, giving you peace of mind with every purchase.

Warranty Coverage:

All Walton Market products are covered by a 1-year warranty from the date of delivery, covering:
Manufacturing defects
Software or connectivity issues
Product malfunctions under normal usage

What’s Not Covered:

Warranty claims will not be accepted if the product is:
Physically damaged (e.g. broken body, bent pins, cracked screen, etc.)
Burnt due to voltage fluctuation or misuse
Tampered or repaired by unauthorized personnel
Used without proper electrical protection (e.g. without stabilizers or surge protectors, where needed)

Warranty Claim Requirements:
To claim warranty, the customer must provide:
Original physical receipt received at the time of delivery
Complete product packaging, including:

Product box
User manual
All included accessories (if any)

Claims without the above items will not be entertained.

Claim Process:
Contact us via WhatsApp or call with:

Order number
Description of the issue
Photos or videos of the problem (At Least 3 Photos, Video if any)
Our team will evaluate the issue and guide you on the return process.
Once we receive and inspect the returned product, a replacement or repair will be processed within 7–10 working days.

Replacement Terms:
If the fault is verified and under warranty, we’ll repair or replace the product at no extra charge.
If the product is not eligible (e.g. physical damage), we’ll inform you about repair charges or alternatives.

Important Notes:
Warranty is non-transferable and valid only for the original buyer.
Warranty begins from the date of delivery, not from the date of installation or first use.
If a replacement product is not available, we may offer a store credit or refund (case-by-case).

Need Help?:
We’re here for you at every step.
WhatsApp: +92-301-0756404
For faster processing, always attach clear images/videos when submitting a claim.

At Walton Market, we’re committed to delivering your smart lifestyle upgrades quickly, securely, and with complete transparency.

Shipping Timeline:
Standard Delivery Time: 3–5 working days across Pakistan.
Order Processing: Orders are processed within 24 hours of confirmation.
Delivery Hours: Monday to Saturday, 10:00 AM – 6:00 PM.

Coverage Area:
We deliver to all major cities and towns across Pakistan via trusted courier partners.
For remote or out-of-service areas, a representative may contact you for alternate arrangements.

Payment Methods:
Cash on Delivery (COD) available on all orders nationwide.
Online payment options also supported for pre-paid convenience.

Shipping Charges:
FREE shipping on orders above Rs. 3,000.
For orders below that, a flat rate of Rs. 250 will apply.

Order Tracking:
Once your order is shipped, you'll receive a tracking ID via SMS or WhatsApp to monitor your delivery in real-time.

Courier Partners:
We work with renowned logistic partners like PostX, TCS, M&P, and Leopard Courier to ensure safe and timely delivery.

Packaging:
Your smart products are securely packaged using anti-shock material and tamper-proof sealing to ensure they arrive in perfect condition.

Scheduled Delivery:
Want your delivery at a specific time or day?
Just let us know while placing your order, and we’ll arrange scheduled delivery (subject to availability in your city & Pre-Paid).

Delays Disclaimer:
In rare cases (weather, public holidays, political activity), delivery may take slightly longer. We'll keep you informed via WhatsApp in such situations.

At Walton Market, your satisfaction is our priority. We offer a smooth and fair return & refund policy to ensure you shop with complete confidence.

Return Eligibility:
You can request a return or exchange if:

You received the wrong item.
The product was damaged or defective on arrival.
The product is not functioning as advertised.

To be eligible:
The product must be unused, in original condition, and with all accessories/manuals/packaging intact.
Return request must be initiated within 7 days of delivery.

Non-Returnable Items

We do not accept returns for: Products damaged due to misuse, drops (Broken), or power issues(Burnt).
Items installed by non-professionals (for products that require technical installation, Note: You can always contact us for Installation Guide).
Custom orders or clearance sale items.
Item's which are not Liked by customer can only be exchanged with other Item's for once only (Shipping Cost may apply as per policy).

How to Request a Return:
Contact our support via WhatsApp or Call within 3 days of receiving the item.
Share your order number, product photos (At least 3), and issue details.
Our support team will guide you through the pickup or return shipping process.

Refund Process:
Refunds are issued only after we receive and inspect the returned item.
Refund will be processed within 3–5 working days via bank transfer, Easypaisa, or JazzCash.
If you paid via Cash on Delivery, your bank or wallet details will be required for the refund.
Refund can't be processed for an exchange item's or an item not liked by customer.

Exchange Option:
Prefer an exchange instead of a refund? No problem!
We’ll dispatch a replacement unit once we receive and verify the returned item.
Exchanges are subject to stock availability.
Exchanges will not be processed for Custom orders or clearance sale items.

Return Shipping:
If the product was damaged, wrong, or defective — we’ll cover the return shipping cost.
For any other valid reason, return shipping cost may be borne by the customer.

Still Have Questions?
We’re just a message away! Reach out via:

WhatsApp: +92-301-0756404