Refund & Return Policy
We want you to be happy with your order. If something isn’t right, message us on WhatsApp at +92 301 0756404 with your order number and we’ll sort it out.
Damaged, wrong or faulty item
- Tell us within 3 days of delivery, with your order number and at least 3 clear photos or a short video.
- We’ll send a replacement, or a full refund if we can’t replace it.
- We pay the return shipping.
Changed your mind
- Ask within 7 days of delivery.
- The item must be unused, uninstalled and in its original packaging with all accessories.
- We offer one exchange per order for a different product (stock permitting). You pay the return shipping.
What we can’t accept
- Items that have been installed and then removed, misused, opened up or repaired by someone else.
- Burnt or water-damaged items, or damage from wrong wiring or voltage problems.
- Items without their original packaging.
Faults that appear after the first few days are covered by our 1-year warranty.
Refunds
- We check returned items within 2 working days of receiving them.
- Approved refunds are sent within 3–5 working days by bank transfer, Easypaisa or JazzCash.
- For cash-on-delivery orders, please share your bank or wallet details with your request.
- Original delivery charges are refunded only when the item was damaged, wrong or faulty.
How to start a return
- WhatsApp us at +92 301 0756404 with your order number, the reason and photos.
- We’ll confirm and share the return address or arrange a pickup.
- Pack the item securely in its original box.